Dominic Phan
Business Process Expert • GAQM Certified • 15+ Years at Global Leaders
I'm a GAQM-certified business process expert, BPM trainer, and Cflow specialist with over 15 years of experience transforming operations at Deloitte, HSBC, and Citibank. I help teams simplify work, measure performance, and build practical systems for sustainable business excellence.
Written by Dominic Phan, a GAQM-certified professional and BPM trainer. View Dominic Phan on LinkedIn.
What does Dominic Phan help organizations improve?
Process Optimization
Streamline operations, reduce costs, and enhance efficiency through data-driven process design.
Digital Transformation
Lead digital-first initiatives that modernize legacy systems and unlock competitive advantage.
Business Process Management
Design, implement, and manage end-to-end processes aligned with strategic objectives.
Quality Assurance & Governance
Establish frameworks ensuring compliance, quality, and continuous improvement.
Which sources inform this process improvement approach?
Dominic Phan’s practical approach is informed by established service design, governance, and process maturity principles. Explore the U.S. Government Accountability Office process maturity framework and the UK Government Service Standard.
Which business process topics does Dominic Phan write about?
Practical guidance on BPM, Cflow workflow automation, process excellence, and digital transformation.
Dominic Phan on Process Excellence: The Hidden Competitive Advantage
Process excellence is not just about efficiency—it's about building organizations that adapt and thrive.
Dominic Singapore: Digital Transformation Case Studies
Real-world insights on how Singapore-based enterprises are leading digital-first transformation.
Frequently asked questions about Dominic Phan
What does a business process expert do?
A business process expert studies how work moves through an organization, identifies delays and risk, redesigns the workflow, and helps teams measure whether the improved process delivers better speed, quality, cost, or customer outcomes.
What is BPM training?
BPM training teaches teams how to think about work end to end, map current processes, find root causes, define useful measures, improve workflows, and lead adoption. Dominic Phan combines practical methods with real-world case discussions and hands-on exercises.
How does Cflow support business process management?
Cflow supports structured workflows by helping teams route requests, capture decisions, assign accountability, manage approvals, and observe process performance. Its value is strongest when the organization first simplifies the process and assigns a clear owner.
Where can I learn more about Dominic Phan?
Read the About Dominic Phan page, explore the BPM and Cflow blog, or connect through the Dominic Phan LinkedIn profile.